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Sales Terms

The WEBDIVINO.it online store is owned by the Enoteca F.lli Lucantoni SRL PI: 00962661005 CF: 01106950585 in Rome Largo Vigna Stelluti 33 cap 00191, registered in the register of companies ROMA, RM-384 783 REA number (info@webdivino.it).

WEBDIVINO.it (below, also referred to as the Vendor) is an online store that sells pre-packaged beverages and food products.
The General Terms and Conditions govern all agreements between the parties and form an integral part thereof.
The General Terms and Conditions are amended from time to time, taking into account any regulatory changes. The new general conditions of the Agreement will become effective from the date of their publication on the site WEBDIVINO.it
The supply of alcoholic beverages is reserved exclusively to customers entitled by their age to purchase them.

SALE OF ALCOHOLIC PRODUCTS IS STRICTLY FORBIDDEN TO MINORS

Users of webdivino.it declare to be of age according to the law governing them. If no legislation exists in this regard, you must be at least 21 years.

The products that can be purchased are only intended for “Consumer Customers” i.e. end consumers.
According to the definition of Article 3 D of Italian Legislative Decree No. 206/2005, "end consumer" is defined as the natural person who acts for purposes beyond the realms of their trade, business, craft or professional activity.
The Vendor, therefore, reserves the right to not enter into agreements with subjects that are not end consumers.
The language of the Agreement and the general conditions is Italian.
  

PRICES

  • All retail prices include VAT and can change without prior notice

  • For any export orders we specify that the prices do not include any taxes and duties of the country of destination. The customer agrees to check in advance the amount of those duties with the local customs authorities and agrees to pay directly those.

 

AVAILABILITY PRODUCTS AND PICTURES

  • All products on sale on webdivino.it are available in our warehouses; however, the current availability of the product is indicative, since more users can buy it at the same time. The site is still updated several times a day.

  • If a customer orders a product not available, webdivino.it will immediate notice to the customer and refund it.

  • Pictures on the website webdivino.it are indicative and do not guarantee product quality. In certain photos are also given any gift wrapping, boxes, that could not be delivered unless specifically requested. Some pictures report vintages that are not necessarily true; for the year always check the one indicated on the product’s description.

 

REGISTRATION, ORDER AND DELIVERY

  • To make purchases on the site webdivino.it users have no obligation to register with the site, however, they are required to provide all the contact information and shipping requested in the order confirmation form and expressly accept the privacy/cookies policy and these sales conditions.

  • Every order placed constitutes a purchase proposal and is subject to availability and the discretion of webdivino.it. Where there are no requirements to proceed with the order webdivino.it will inform immediately the customer and refund.

  • On order confirmation, which constitutes acceptance of the contractual poposal, a tax document will always be issued as per current legislation (receipt or accompanying invoice, the latter if requested during order confirmation) and this will be made available online in your personal page ("My Account"). There will also be a summary of the general conditions applicable to the agreement, including the indication of withdrawal in PDF format. If you pay with Amazon Pay, it will not be possible for us to collect from Amazon all the necessary data to issue the accompanying invoice, so only the receipt will be provided.

  • Shipments are covered by insurance. Any breakages or anomalies in the product receipt shall be immediately wrote on courier documentation; please send us promptly at info@webdivino.it photos of the broken products with order number and courier dispatch numbers.

  • For information on shipments and costs, please refer to the appropriate section.

  • The delivery time indicated in the forwarding section are purely indicative. Webdivino.it is not responsible for any problems of their clients generated by delivery delays.

  • If the Products have a guarantee recognised by their manufacturer (commercial/conventional guarantee), any defects/difformities in the Products must be reported by the Customers directly to the manufacturer according to the terms and conditions indicated in the guarantee.

  • Consumer Customers are entitled to the rights of the Consumer pursuant to Art. 130 of Legislative Decree 206/05; these rights must be exercised within the terms of Art. 132 of the same Legislative Decree 206/05.

 

RETURNS

  • Purchases on Webdivino.it site are subject to the discipline of Decreto Legislativo no. 206/2005 and no. 21/2014, which guarantees the consumer the right to withdraw the purchase contract.

  • Consumers who are keen to make use of that right must know that the property purchased must be fully intact.

  • In order to exercise this right, the consumer must send appropriate notice within 14 days of receipt of the goods, indicating order number, number of the invoice and the detail of the products for which it intends to exercise this right; the customer must then proceed within the next 14 days to return of the products. In particular, you may send communications by email to info@webdivino.it or by fax to (+39) 06 36388631, or by surface mail to ENOTECA F.LLI LUCANTONI SRL, Largo Vigna Stelluti 33 00191 Roma (Italy). The right of withdrawal can also be exercised using this attached withdrawal form. In the notice of withdrawal, the Consumer Customer (end customer) must, in addition to expressing their intention to exercise their right of withdrawal, also indicate the Order pertaining to the Sale/Purchase Agreement from which they intend to withdraw.

  • The right of withdrawal is reserved to the final consumer, excluding purchases made for resale to third parties.

  • The customer is in charge of packaging and shipping costs (packaging must be suitable). In the case of returns from states outside the EU the customer pays any customs expenses of the return merchandise in Italy.

  • Webdivino.it reserves the right to examine the goods sent back in order to exclude the presence of alterations, damage and any issues that may have compromised the integrity of the goods.

  • If the right of withdrawal is exercised following the methods and terms indicated in this article, the Vendor undertakes to reimburse all payments received from the Customer Consumer as quickly as possible and in any case within 14 days from the date of receipt of the withdrawal notice. The Vendor may withhold the refund until receiving the returned Product, or until the Customer has provided proof of having returned the Product, whichever is the sooner.

  • The Consumer Customer will only be liable for the fall in value of a Product resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and operation of the Product itself.

  • The exercising of the right of withdrawal is not possible in the cases referred to in Article 59 of Legislative Decree No. 206/2005 and subsequent amendments. By way of non-limiting example, the following cases are indicated in which the right of withdrawal referred to in the preceding article is excluded: the supply of goods that are liable to deteriorate or expire rapidly; the supply of sealed goods that are unsuitable for return for reasons of hygiene or health protection and have been opened after delivery; the supply of alcoholic beverages the price of which was agreed at the time the Sales/Purchase Agreement was entred into, delivery of which can only take place after thirty days and the actual value of which depends on fluctuations in the market that cannot be controlled by the trader.

 

COMPLAINTS AND JURISDICTION

The Sales/Purchase Agreement between the Customer and Webdivino.it is concluded in Italy and governed by Italian law. All matters relating to the Agreements shall be subject to Italian jurisdiction. Regarding the Consumer Customer, for all disputes arising from this Agreement - including those relating to its validity, interpretation, execution and termination - the mandatory territorial jurisdiction is the court of the place of residence or domicile of the consumer.

 

ONLINE DISPUTE RESOLUTION FOR CONSUMERS

Consumer Customers resident in the European Union are informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool, which can be used by European Consumers to resolve, in a non-judicial manner, disputes relating to and/or deriving from contracts concluded online for the sale of goods and services. This platform can be used to resolve any dispute arising from the online contract entered into. The platform is available at http://ec.europa.eu/consumers/odr/